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  • FAQ - Getting started

FAQ - Getting started

If you have a personal XLeap subscription, you log in with your email address and password under login.xleap.net. Bookmark the login page in your browser and add it to the 'Home screen' of your phone.

If you are a Host or administrator on an organizational XLeap Center, the login page is served under the URL of that XLeap Center, for example, example.xleap.net.

XLeap informs you of the address of the applicable login page and your initial password to the email address you or an administrator have specified as your user name. The email carries the subject "Your XLeap login details".

Log in with the email address which serves as your username.

If you have forgotten your password, request a new one from the login page.

Note that participants will join your sessions under the distinct URL of your XLeap Center which looks like '12345678.xleap.net' for personal XLeap Centers and 'example.xleap.net' for XLeap Centers of organizations. That Center address is extended by a session-specific resource, for instance, '12345678.xleap.net/stakeholder-analysis'.

Create a session with the 'plus' button of the XLeap Center toolbar or press COPY on an existing session or template. Then

  1. 'ENTER' the session with that button.
  2. Add and design a session process if you want more than just a conference.
  3. Inform participants of the session’s address (URL) with the 'INVITE' button.
  4. When it is time, 'OPEN' the session for participants.

Participants call the login page of the session by clicking on the invitation link which looks something like '12345678.xleap.net/aabbccdd'. They ENTER after giving their name and email.

You invite participants by sharing the URL of the session. This unique URL, for instance, 'example.xleap.net/a1b2c3d4e5' is generated automatically. You can rename it for a 'speaking' URL such as 'example.xleap.net/stakeholder-analysis.

The invitation dialogue lets you share the URL in two ways:

  1. SEND INVITATION BY EMAIL
    pushes the session details including the URL to your computer's default email client.
  2. COPY URL TO CLIPBOARD
    copies the details to your computer's clipboard for sharing via any channel you choose, for example, Skype, or your calendar.

Click on the URL takes the participants to the login page of the session. If the session is not yet open, the page will show a holding notice. When open, the login page asks for the participant's name and email address.

This depends entirely on your purpose. As a rule of thumb, you can be much more inclusive and invite double or even three times the number of participants you would be comfortable with in a conventional meeting or workshop. Technical scalability of XLeap will hardly ever be the issue.

That said, you should not waste anybody's time by inviting them to a session for which they are not needed. Also, do not expect participants to turn up simply because you run your session on XLeap.

Participant numbers will most notably affect the conferencing functionality. With more than 25 participants,

  1. Video will only be shown for participants whose microphone is unmuted
  2. Participant microphones are muted automatically after they have spoken

Please be aware that the number of concurrent participants supported in a conference depends, as much as anything, on the equipment and network infrastructure you and your participants use. For example, participants introducing background noise can force leaders to revert to 'Automatic muting' early - despite XLeap leveraging advanced Dolby noise suppression.

Sure. There is no limit to the sessions you can run concurrently.

However, for a session to be supported by a conference (voice, video, screen sharing), you must be in that session. While you cannot be in and run more than one conference at a time, you can keep several session open concurrently with participants contributing in their own time.

Not by XLeap.

However, if you engage your participants and let them work hard with the tools this means that they cannot take a quiet nap as they might in a traditional setting. So do not expect your participants to hammer away for hours without a break.

This does not apply to 'anytime' sessions where participants contribute in their own time. You can keep such sessions open for as long as you like.

Please be aware that XLeap will close sessions beyond their end date automatically after 1 day of inactivity (default). The end date is, of course, entirely up to you and you can adjust the period of inactivity after which sessions are closed automatically.

Yes. XLeap's user interface (GUI) can currently be switched between English and German. Contributions can be of any language.

You can set the languages supported by your XLeap Center and run sessions with the German user interface on an English XLeap Center and vice versa. Content can be of any language including Chinese, Japanese, Korean, Greek or Russian provided that the client computer's operating system holds those character sets.

You can brand a personal XLeap Center by

  1. Displaying your organization's name on the login page
  2. Displaying your organization's logo in the Welcome space
  3. Giving your organization's logo on the cover sheet of the automatic Session report.

Customers of organizational XLeap Centers can

  • serve their XLeap Center under a custom URL such as company.xleap.net or xleap.company.com
  • brand the login page with their logo

The XLeap workspaces are self-documenting. This means that all relevant content such as the Host's instructions and participant contributions are included in the automatic Session report. Create the report by pressing that button in the toolbar of the Process designer.

By default, the report holds all content. It can be customized before it is 'printed'. Content is reproduced verbatim as entered by the participants. Hosts edit the report in Word if required.

For further processing with other applications, you can export the content of the relevant workspaces. You find the 'download' option in the 'Copy & Paste' menu of the relevant workspace.

For the fastest possible answer to any issue, please check out the relevant FAQ:

    1. FAQ Getting Started
    2. FAQ Subscriptions and Payment
    3. FAQ Technology

or download the relevant manual or guide.

Should the FAQs and manuals not answer your question or solve your issue