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  • FAQ - Getting started

FAQ - Getting started

If you have a personal XLeap subscription, you log in with your email address and password under Bookmark the login page in your browser. On your phone, add it to the 'Home screen'.

If you are a Host or administrator on an organizational XLeap Center, the login page is served under the URL of that XLeap Center, for example,

XLeap informs you of the address of the applicable login page and your initial password to the email address that you or an administrator have specified as your username. The email carries the subject "Your XLeap login details".

Log in with the email address which serves as your username.

If you have forgotten your password, request a new one from the login page.

Note that participants will join your sessions under the distinct URL of your XLeap Center which looks like '' for personal XLeap Centers and '' for XLeap Centers of organizations. That Center address is extended by a session-specific resource, for instance, ''.

Create a session with the 'plus' button of the XLeap Center toolbar or press 'COPY' on an existing session or template. Then

  1. 'ENTER' the session with that button.
  2. Add and design a session process if you want more than just a conference.
  3. Inform participants of the session’s address (URL) with the 'INVITE' button.
  4. When it is time, 'OPEN' the session for participants.

Participants call the login page of the session by clicking on the invitation link which looks something like ''. They 'ENTER' after providing their name and email.

You invite participants by sharing the URL of the session. This unique URL, for instance, '' is generated automatically. You can rename it as a 'speaking' URL such as '

The invitation dialogue lets you share the URL in two ways:

    pushes the session details including the URL to your computer's default email client.
    copies the details to your computer's clipboard for sharing via any channel you choose, for example, Skype, or your calendar.

Click on the URL takes the participants to the login page of the session. If the session is not yet open, the page will show a holding notice. When open, the login page asks for the participant's name and email address.

This depends entirely on your purpose. As a rule of thumb, you can be much more inclusive and invite twice or even three times the number of participants you would be comfortable with in a conventional meeting or workshop. Technical scalability of XLeap will hardly ever be the issue:

XLeap workspaces:

  • Same-time sessions handle 200 participants
  • Anytime sessions can handle over 1000 participants

Conferencing 'powered by Dolby':

  • The voice conference will handle 100 participants
  • The video conference will switch from plenary mode (all video boxes are displayed) to "managed" mode (only participants engaged in the discussion are shown) when you exceed 25 participants.

To support larger XLeap sessions, please use special conferencing services for large events.

Yes! There is no limit to the sessions you can run concurrently.

However, for a session to be supported by a conference (voice, video, screen sharing), you must be in that session. While you cannot be in and run more than one conference at a time, you can keep several 'anytime' session open concurrently with participants contributing independently, in their own time.

Not by XLeap.

However, when you engage your participants and expect them to work hard with the tools, this means that they cannot multi-task or zone out as they might in a traditional setting. So do not expect your participants to hammer away for hours without a break.

This does not apply to 'anytime' sessions, where participants contribute in their own time. You can keep such sessions open for as long as you like.

Please be aware that XLeap will close sessions beyond their end date automatically after 1 day of inactivity (default). The end date is, of course, entirely up to you and you can adjust the period of inactivity after which sessions are closed automatically.

Yes. XLeap's user interface (GUI) can currently be switched between English and German. Contributions can be of any language.

You can set the languages supported by your XLeap Center and run sessions with the German user interface on an English XLeap Center and vice versa. Content can be of any language (including Chinese, Japanese, Korean, Greek or Russian) provided that the client computer's operating system holds those character sets.

You can brand a personal XLeap Center by

  1. Displaying your organization's name on the login page
  2. Displaying your organization's logo in the Welcome space
  3. Showing your organization's logo on the cover sheet of the automatic Session report.

Customers of organizational XLeap Centers can

  • serve their XLeap Center under a custom URL such as or
  • brand the login page with their logo

The XLeap workspaces are self-documenting. This means that all relevant content such as the Host's instructions and participant contributions are included in the automatic Session report. Create the report by pressing that button in the toolbar of the Process designer.

By default, the report holds all content. It can be customized before it is printed/exported. Content is reproduced verbatim as entered by the participants. Hosts can edit the report in Word if they wish.

For further processing with other applications, you can export the content of the relevant workspaces. You find the 'download' option in the 'Copy & Paste' menu of the relevant workspace.

For the fastest possible answer to any issue, please check out the relevant FAQ:

    1. FAQ Getting Started
    2. FAQ Subscriptions and Payment
    3. FAQ Technology

or download the relevant manual or guide.

Should the FAQs and manuals not answer your question or solve your issue