FAQ Technology

I'm on a computer. Which browser do I need?

Xleap runs in recent versions of the most popular browsers and does not require downloads, plug-ins or add-ons.

For a full list and a compatibility and connection test, click here.

Of course it does. Supported browsers run on tablets and phones with

  • Android from version 7
  • iOS from version 15.5

The XLeap subscription is for "unlimited participants and sessions" which means that your right to use is not limited to a certain number of sessions or participants.

However, your right to use for unlimited participants does not mean that there are no practical limits to the number of concurrent participants XLeap will support:

  • Same-time sessions easily handle over 150 participants
  • Anytime sessions can handle over 1000 participants

XLeap supports recent models of OpenAI (ChatGPT) and Azure OpenAI.

For details, click here.

XLeap is served from the Open Telekom Cloud (OTC) or Amazon Web Services (AWS), two of the most comprehensive, highly available and secure data services available today.

Personal subscribers from

  • North and South America are served from AWS Virginia (US East Coast)
  • Europe are served from AWS Dublin
  • Africa, Asia and Oceania are served from AWS Dublin or Virginia, based on geographical proximity

Customers of an Enterprise XLeap Center or an XLeap Managed Server choose their service locations: AWS Dublin, AWS Stockholm, AWS Singapore, AWS Virginia or OTC Magdeburg.

Customer data is stored only in the subscriber's service region.

Yes.

For details, check the page on Security and compliance.

Connecting to XLeap should not be a problem. CLICK HERE TO TEST CONNECTIVITY NOW

Users connect to XLeap via standard port TCP 443 (https). There are very few firewalls which block this most basic of ports.

If the connection to the XLeap Center is blocked, pass the URL to IT support and ask them to 'whitelist' that address.

Traffic is encrypted with TLS 1.3 with TLS 1.2 serving as fallback. Older versions of TLS and SSL are not supported.

Since XLeap does not require downloads, plug-ins, or add-ons, locked down computers work just fine if they run a supported browser.

For a full list and a compatibility and connection test, click here.

For the fastest possible answer to any issue, please check out the relevant FAQ:

  1. FAQ Getting Started
  2. FAQ Technology
  3. FAQ AI
  4. FAQ Subscriptions

or download the relevant manual or guide.

Should the FAQs and manuals not answer your question or solve your issue