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  • FAQ - Technology

FAQ - Technology

Xleap runs in recent versions of the most popular browsers and does not require downloads, plug-ins or add-ons.

Sessions which do not use XLeap's conferencing service, function with some older versions and even legacy browsers like Internet Explorer 11.

For a full list and a compatibility and connection test, click here.

Of course it does. However, by their design, mobile devices only support passive screen sharing.

Android. Users of Android 7+ tablets and smartphones use the Chrome browser or Firefox.

iOS. Users of iPads and iPhones use Safari 13+. XLeap sessions without a conference support Safari 11 and 12.

The XLeap subscription is for "unlimited participants and sessions" which means that your right to use is not limited to a certain number of sessions or participants.

However, your right to use for unlimited participants does not mean that there are no practical limits to the number of concurrent participants XLeap will support. While XLeap scales well and will support anything that would commonly be called a "meeting" or a "workshop", it is not designed for broadcasting to extraordinarily large groups. The maximum number of concurrent participants depends very much on the type of session you run and, as much as anything, the equipment, and network infrastructure you and your participants use. Moreover, there are limits to the number of users a particular session process will serve well, independent of technological scalability. Some specific examples:

  1. A dynamic Brainstorming session with more than 30 highly energized participants may produce ideas faster than participants can easily follow. In this case, you may want to think of slowing the process, regardless of XLeap's technical capacity to handle many more users and contributions.
  2. An "anytime session" (i.e., a session left open for an extended period of time during which participants can contribute in their own time) can easily handle hundreds of participants.
  3. A screensharing or video conferencing session where most participants work on the same network behind a firewall of inadequate capacity can be limited by the capacity of that firewall.

"Unlimited sessions" means that you can run an unspecified number of sessions concurrently. For instance, you could run a real-time conference while you also have several sessions open to which participants contribute in their own time.

In practice, the number of concurrent sessions you can run is limited by two factors:

  1. Your ability to effectively control multiple sessions as you can only "be" in one session at a time.
  2. The conference of any given session requiring your (the Host's) presence.

XLeap is served from Amazon Web Services (AWS), one of the most comprehensive, highly available and secure data services available today.

Personal subscribers from

  • North and South America are served from AWS Virginia (US East Coast)
  • Europe are served from AWS Dublin
  • Africa, Asia and Oceania are served from AWS Dublin or Virginia, based on geographical proximity

Customers of XLeap Center and XLeap Managed Server choose their service locations: AWS Dublin, Frankfurt, London, Quebec, Singapore, Stockholm, or Virginia.

Customer data is stored only in the subscriber's AWS service region.

Yes.

Development and provisioning of the software and the software service are certified to meet the requirements of ISO 27001:2013. Certificate 01 153 1900374 is valid thru 2023-08-09.

Security measures include periodical penetration testing by independent experts. For our customers, this means that our processes, software, and cloud deployments are hardened and continuously improved to protect the confidentiality, integrity, and availability of the service.

The XLeap service is provisioned under Amazon's shared responsibility model. Amazon Web Services (AWS) is one of the most highly available and secure data services available today. AWS certifications and audits include: AICPA SOC 1 - 3, PCI DSS Level 1, ISO 27001, FedRAMP, FISMA Moderate, HIPAA, SAS 70 Type II.

If your firewall allows you to connect to the Internet at all, connecting to XLeap should not be a problem.

Devices connect to XLeap via standard port TCP 443 (https). There are very few firewalls which block this most basic of ports.

XLeap's conferencing service delivers voice, video and screen sharing via ports UDP 20,000 - 65,000. If UDP ports are blocked by a firewall, the voice service falls back to port TCP 443.

Traffic is encrypted with TLS 1.3 with TLS 1.2 serving as fallback. Older versions of TLS and SSL are not supported.

Since XLeap does not require downloads, plug-ins, or add-ons, locked down computers work just fine if they run a supported browser.

For a full list and a compatibility and connection test, click here.

For the fastest possible answer to any issue, please check out the relevant FAQ:

    1. FAQ Getting Started
    2. FAQ Subscriptions and Payment
    3. FAQ Technology

or download the relevant manual or guide.

Should the FAQs and manuals not answer your question or resolve your issue, please contact us: