• FAQ - Technology

FAQ - Technology

Xleap runs in recent versions of the most popular browsers and does not require downloads, plug-ins or add-ons.

For a full list and a compatibility and connection test, click here.

 

Of course it does. However, by their design, mobile devices only support passive screen sharing.

Android. Users of Android 7+ tablets and smartphones use the Chrome browser or Firefox.

iOS. Users of iPads and iPhones use Safari from version 14.1.

 

 

The XLeap subscription is for "unlimited participants and sessions" which means that your right to use is not limited to a certain number of sessions or participants.

However, your right to use for unlimited participants does not mean that there are no practical limits to the number of concurrent participants XLeap will support:

XLeap workspaces:

  • Same-time sessions handle 200 participants
  • Anytime sessions can handle over 1000 participants

Conferencing 'powered by Dolby':

  • The voice conference will handle 100 participants
  • The video conference will switch from plenary mode (all video boxes are displayed) to "managed" mode (only participants engaged in the discussion are shown) when you exceed 25 participants.

To support larger XLeap sessions, please use special conferencing services for large events.

XLeap is served from Amazon Web Services (AWS), one of the most comprehensive, highly available and secure data services available today.

Personal subscribers from

  • North and South America are served from AWS Virginia (US East Coast)
  • Europe are served from AWS Dublin
  • Africa, Asia and Oceania are served from AWS Dublin or Virginia, based on geographical proximity

Customers of XLeap Center and XLeap Managed Server choose their service locations: AWS Dublin, Frankfurt, London, Quebec, Singapore, Stockholm, or Virginia.

Customer data is stored only in the subscriber's AWS service region.

Yes.

Development and provisioning of the software and the software service are certified to meet the requirements of ISO 27001:2013. Certificate 01 153 1900374 is valid thru 2023-08-09.

Security measures include periodical penetration testing by independent experts. For our customers, this means that our processes, software, and cloud deployments are hardened and continuously improved to protect the confidentiality, integrity, and availability of the service.

The XLeap service is provisioned under Amazon's shared responsibility model. Amazon Web Services (AWS) is one of the most highly available and secure data services available today. AWS certifications and audits include: AICPA SOC 1 - 3, PCI DSS Level 1, ISO 27001, FedRAMP, FISMA Moderate, HIPAA, SAS 70 Type II.

Connecting to XLeap should not be a problem. CLICK HERE TO TEST CONNECTIVITY NOW

Users connect to XLeap via standard port TCP 443 (https). There are very few firewalls which block this most basic of ports.

If the connection to the XLeap Center is blocked, pass the URL to IT support and ask them to 'whitelist' that address.

XLeap's conferencing service delivers voice, video and screen sharing via ports UDP 20,000 - 65,000. If UDP ports are blocked by a firewall, the voice service falls back to port TCP 443.

If the connection to the conferencing service is blocked, ask IT support to 'whitelist' 

- https://*.voxeet.com (UDP 20,000-65,000; TCP 443)
- https://*.sdk.dolby.io (TCP 443)

Traffic is encrypted with TLS 1.3 with TLS 1.2 serving as fallback. Older versions of TLS and SSL are not supported.

 

Since XLeap does not require downloads, plug-ins, or add-ons, locked down computers work just fine if they run a supported browser.

For a full list and a compatibility and connection test, click here.

For the fastest possible answer to any issue, please check out the relevant FAQ:

    1. FAQ Getting Started
    2. FAQ Subscriptions and Payment
    3. FAQ Technology

or download the relevant manual or guide.

Should the FAQs and manuals not answer your question or resolve your issue, please contact us: