At a time of momentous change, when their skills are needed more than ever, facilitators and consultants find that, even when run by a professional, video conferences have their limitations. For consultants and facilitators, it is deeply frustrating to know exactly what their clients would need but not being able to apply their methodologies as they are used to.

Worse, their clients are looking for effective interventions. It is just that many clients no longer accept their key personnel having to turn up in person to participate.

This will not change any time soon. Even where cost is not an issue, all key people being there in person for a facilitated meeting, workshop or 'world cafe' cannot be counted on: In many countries, the pandemic is far from over. Legislators and organizations aim to reduce carbon emissions associated with travel, especially by air. Although many are tired of video conferences, most want a better online experience, not give up on working remotely.

This new reality is tough for consultants and facilitators whose magic relies on getting people together.